High Performance Benchmarking

"The benchmarking process helps you know your organization, understand its competition, define the best processes, and integrate them into your business activities."

"Benchmarking is a continuous process of comparison, projection, and implementation."

"The two primary reasons for using the benchmarking process are setting goals and identifying how the goals can be accomplished."

"Competitive benchmarking, which included reverse engineering and competitive shopping, requires that the organization perform a detailed analysis of a competitor's products, services, and processes."

"Under the strategic approach, major portions of the organization are benchmarked to identify weaknesses and strengths within a specific area or functional unit."

"Your data collection system should first focus on collecting internal data to thoroughly understand how the items within your organization are working."

"Do not be misled by the measurement data."

"It is foolhardy to believe that benchmarking can be embraced within a large or average-size organization without an organizational structure in place to support this key activity."

"The benchmarking process has produced outstanding results in some organizations, good results in most, fair results in many, and little or no result in others."

"The success of the benchmarking process is directly related to the importance that management places on it."